From MOS CC to DCSE – The Blossom of a New Era
As a project with broad team participation across CODE tech unit, this achievement underscores the significant scale and impact of our efforts, showcasing our dedication to providing top-tier service and pioneering solutions.
This ensures that we can deliver unparalleled support and address a wide range of issues efficiently and effectively.
In 2020, the ever-evolving world of VW Group’s online automotive services merged with the fast-paced world of IT services to deliver high-quality service to their customers, in line with the VW group’s high standards.
The project started primarily supporting Škoda and Volkswagen, and those brands laid the foundation for the growth of the MOS Competence Center.
Throughout the following years, the confidence in our work became stronger, the scope of brands under MOS Competence Center IT analysis expanded and with that, so did the deepening of our knowledge and expertise.
Each brand and its unique requirements not only inspired but also encouraged us to push our boundaries, reach new heights, and develop more specialized skills.
MOS Competence Center ended 2024 with 33 IT Service Analysts, providing full coverage of all VW group brands and their various vehicle generations with tailored support.
With a capacity to handle over 65,000 tickets a year, our project demonstrates its efficiency and effectiveness in managing a high volume of requests from Volkswagen, Škoda, Seat, Cupra, Audi, Lamborghini, Bentley, and Porsche.
This reflects the team’s ability to handle the dynamic nature of each particular car brand and provide comprehensive support that matches the needs of VW group brands.
Dedication, Adaptability, and Continuous Pursuit of Excellence
Our journey is one of innovation, embracing cutting-edge digital solutions to deliver unparalleled expertise in car service.
With this in mind, in 2025 we embark on a thrilling transformation from the MOS Competence Center as we know it, to Digital Car Service Experts (but you can call us DCSE, to simplify).
This pivotal rebranding marks the dawn of a new era, where we expand our responsibilities and ensure the VW Group brands receive top-notch service, while maintaining the premium quality and customer satisfaction as our top priority.
As the DCSE team continues to grow, our scope of responsibilities has also expanded.
A significant milestone for the team was marked in March, with the inception of DCSE Advanced Support and the MVP kick-off.
The DCSE Advanced Experts focus on handling complex cases that are not straightforward due to grey areas in Knowledge Records (KRs), with deeper technical and strategic analysis to provide more comprehensive support.
Another key point of the Experts Advanced Support is ensuring that even the most challenging issues are addressed promptly and resolved swiftly, in order to prevent or avoid long-haul tickets.
The DCSE team, as a whole, provides support to some of the most prestigious car brands in the world and these changes reflect the team’s unwavering commitment to innovation, efficiency, and problem-solving in this high-tech digital car services era and constantly increasing demand for skilled experts.
Together we evolve. Together we strive. Together we win.
