IT Service Analyst
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Seniority Levels
Mid level
Job function
Analyst
The Project
Be part of a team that is responsible for providing application support to different online services. The aim of the service is to ensure efficient and qualified operation. Complaints are pre-analyzed, grouped into focal points and, if an immediate solution is not possible, referred to the subsequent support structures.
What you will do:
- Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Request Management processes using the ITIL framework;
- Work within a focused and analytical team in order to identify and solve technical issues related to online services that allow VW Group customers to communicate remotely with their vehicles;
- Collaborate directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations;
- Verify information, categorization and prioritization for content, completeness and request for completion, if necessary;
- Document additional information.
What we expect from you:
- Academic background in IT/Engineering or related relevant experience;
- English fluency, both written and spoken;
- Great customer orientation and advanced problem-solving skills;
- Great communication and collaboration skills, and a “get things done” attitude;
- Background and interest in Application Support;
- Previous contact with Agile Methodologies;
- Some sort or Certification in ITIL or Cloud (not mandatory).
Benefits & Perks
This is a true opportunity to join an amazing atmosphere on our local company culture build up, with the support of a solid international group, and to be part of an Agile environment where you can learn, share, and interact in a place where your ideas are valued and you have a voice.
- Flexible working hours
- Remote friendly model adapted to each team’s needs and preferences
- Continuous learning with access to Udemy
- Wellbeing program extendable to your household
- Health insurance extendable to your household
- Life insurance
- Opportunity to join the company’s pension fund
- Home Office Setup to build your dream home office
- Home allowance, to receive in your payslip or use in our flexible benefits platform (e.g. internet/data expenses, public transports card)
- Smartphone + Telecom with voice & data plan
- Discounts on VW Group cars and special conditions on financing
- Relocation package (if applicable) & Visa process sponsorship
Unsure if you meet all these requirements? Please apply anyway! We would love to hear from you!